The impact of Teladoc Health’s Virtual Primary Care Program
patient satisfaction*
visit resolution rate after one virtual visit*
patients avoided an ED or urgent care visit when given access to Virtual Primary Care*
Our patient-centric, team-based approach
VPC offers continuous care team support, so patients feel empowered at every step. Virtual visits are always with a licensed family physician or nurse practitioner and our team-based approach provides patients with access to allied health professionals, patient coordinators and a patient navigation team to deliver a unified comprehensive health experience.
Customizing a Primary Care Solution
Different health systems will have diverse needs and priorities based on their current policy, regulatory and funding framework, existing programs and infrastructure, and patient demographics. As such, we take a customized approach to design a solution that seamlessly integrates into your existing healthcare ecosystem. Our VPC program can include the following:
Patients can initiate a visit via our website, mobile app, or by phone.
Patients can request an on-demand visit or book a scheduled appointment with any or a specific provider that they have seen before. Hours of operation are established in collaboration with our partners and can include 24/7 availability.
Our in-app PHIPA-compliant Secure Message Centre allows patients to access lab and imaging requisitions and send asynchronous messages to their provider following a visit.
Once the consultation is complete, if a prescription was issued, patients can pick up their medication from their pharmacy of choice or have it delivered.
For labs, imaging, and referrals, we integrate with existing systems to coordinate laboratory and diagnostic imaging requisitions and provide referrals to in-person and specialty care as needed.
Dedicated Patient Navigators support continuity of care, diagnostics, in-person/specialist referrals and more to help ease the administrative burden on primary care providers and optimize the care experience for patients.
We provide live audio translation services in 180 languages.
Our team-based care model provides access to allied health professionals such as pharmacists, social workers, counsellors, dieticians, nutritionists and more to support comprehensive care delivery.
We leverage our advisory team’s extensive experience in care delivery and health system operations to support change management, quality assurance, reporting, engagement, and governance.
Our virtual primary care program features EMR interoperability to allow secure clinical documentation and clinical data exchange in compliance to provincial and national guidelines.
Our purpose-built remote presence telemedicine devices can be placed in rural and remote clinics to extend access to virtual care services. For more information on our telemedicine devices, visit our Devices webpage.
Further customization available based on your health system’s unique goals or patient demographic.
Your partner in primary care
As the world leader in virtual care, we have over 20 years of experience delivering high quality VPC services that focus on accessible care, reducing the need for emergency interventions and bettering health outcomes. With our robust infrastructure, proven track record and innovative technology, our team of experienced clinical and operational leaders is ready to help you redefine your primary care services.
What differentiates Teladoc Health’s Virtual Primary Care program?
Global leader providing virtual care at scale
We deliver millions of virtual visits every year and have partnerships with publicly funded health systems in Canada, the UK, France, and Medicare/Medicaid in the US. Drawing on our global experience and with millions of dollars invested in innovation annually we are uniquely positioned to design customized virtual primary care solutions.
Integrated capability across the continuum of care
We offer clinical programs across the continuum of care to help your health system enhance primary care delivery and address concerns in other clinical settings such as emergency departments or inpatient units. Click here to view our other programs.
Team-based care model
We believe that high quality primary care means patients have access to navigation support along with a variety of allied health professionals to address every aspect of their health and wellness.
Commitment to quality, security, and excellence
Teladoc Health is committed to protecting the privacy of patients’ personal health information in accordance with the Personal Health Information Act. This includes, but is not limited to, Privacy Impact Assessments, third party agreements, routine audits of access to personal information and personal health information, data encryption in transit and at rest and Privacy training for all staff.
Learn more about how Teladoc Health stands out
*Teladoc Health data
**These are value-add services that can be integrated into your virtual primary care program design